Frequently Asked Questions

Everything you need to know about ordering, shipping, returns, and sizing at XEXYMIX Philippines. Still have a question? Email official@xexymix.ph.

Tap a question to see the answer.

Orders & Payment

+ Is this the official XEXYMIX Philippines store?

Yes. xexymix.ph is the official online store of XEXYMIX in the Philippines. As the official distributor here in the Philippines, we ship authentic XEXYMIX products directly from our local warehouse to your doorstep.

+ How do I pay?

We accept:

  • HitPay — QR Code, E-wallets & Cards: GCash, GrabPay, ShopeePay, QR Ph, BDO, BPI, and credit or debit cards. You'll be redirected to HitPay to complete your payment securely.
  • Cash on Delivery (COD) — pay when your order arrives.
+ How do I use a discount code?

Enter your code in the discount field at checkout. Each code has its own rules, such as a minimum purchase or one use per customer, which are applied automatically when you enter it.

+ Can I change or cancel my order?
  • You can request a change or cancellation on the same day you placed your order, as long as it hasn't been processed for shipping yet.
  • Email official@xexymix.ph as soon as possible with your order number.
  • Once an order is being processed or has been shipped, changes and cancellations can't be guaranteed.

Shipping & Delivery

+ How much is shipping?

All orders are shipped via Gogo Express:

  • Metro Manila: ₱80
  • Outside Metro Manila: ₱250
  • FREE shipping on orders ₱3,799 and up, nationwide
+ How long does delivery take?
  • Processing: 1–3 business days (Monday to Friday, excluding holidays). During sales and new launches, up to 5 business days.
  • Metro Manila: 1–3 business days after dispatch
  • Luzon (outside Metro Manila): 3–5 business days after dispatch
  • Visayas & Mindanao: 5–7 business days after dispatch

Delivery times are estimates and may be delayed by weather, peak season, or courier issues.

+ Do you ship nationwide or internationally?

We ship nationwide across Metro Manila, Luzon, Visayas, and Mindanao. We don't ship internationally from this store.

+ How do I track my order?

Once your order ships, you'll receive an email with your tracking number and a tracking link. Please allow up to 24 hours for tracking to update.

+ What if I entered the wrong address or missed my delivery?
  • Please check your shipping address carefully before placing your order. We can't be responsible for orders sent to an incorrect or incomplete address.
  • If the courier can't deliver after the maximum number of attempts, your package will be returned to our warehouse and we'll contact you to arrange re-delivery.
  • Additional shipping fees may apply for re-delivery.
+ What if my package is lost or damaged?

Email official@xexymix.ph within 7 days of the expected delivery date with your order number and photos (if applicable). We'll work with the courier to resolve it and arrange a refund or replacement where applicable.

Returns & Exchanges

+ Can I return items?

Yes. Here's how it works:

  • 30 days from the day you receive your order to request a return.
  • Items must be unworn, unused, with tags, and in their original packaging, with proof of purchase.
  • Email official@xexymix.ph to start your return. Items sent back without approval won't be accepted.
  • Approved refunds go back to your original payment method within 10 business days.
  • Our mistake, our cost: if we packed or shipped the wrong item, size, or color, or your item arrived damaged, contact us right away. We'll cover the shipping both ways — sending it back to us and sending the correct item to you.

Read the full Return and Refund Policy.

+ How do exchanges work, and who pays for shipping?

To exchange an item for a different size or color:

  • Email official@xexymix.ph with your order number.
  • Items must be unworn, unused, with tags, and in their original packaging.
  • You cover the shipping both ways — sending the item back to us and shipping the replacement to you. Shipping fees are non-refundable.
  • Exchanges are subject to stock availability.
  • Our mistake, our cost: if we packed or shipped the wrong item, size, or color, we'll cover the shipping both ways.

Sizing & Products

+ How do I find my size?
  • Leggings, Swimwear & Bras: please size up from your usual size, as these tend to run small.
  • Available sizes are shown on each product page.
  • Not sure which to pick? Email official@xexymix.ph with your measurements and we'll help you choose.

You can also read our leggings size guide for Filipinas.

+ What do 300N, 360N, and 380N mean?

They're the compression levels of our Black Label line — the higher the number, the firmer the support.

  • 300N: light
  • 360N: medium
  • 380N: firm

Shop the Black Label collection.

+ What leggings styles do you have?
+ What should I wear for my workout?
+ Do you have activewear for hot weather?

Yes. Our Ice Feather collection uses cool-touch, quick-dry fabric that helps regulate body temperature, with short-sleeve, cropped, and sleeveless tops, plus a cooling jacket and bootcut pants.

Still Need Help?

+ How do I contact XEXYMIX Philippines?
  • Email: official@xexymix.ph
  • Phone: +63 928 242 5488
  • Business hours: Monday – Friday, 8:00 AM – 5:00 PM (PHT)
  • Closed: Saturday, Sunday & Public Holidays